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Password Bug!

April 27th, 2013 at 7:49am
 
Maximillion
Maximillion
35,168 BP
1 TP | 1 PP
I haven't had access to my main account (Maximillion) since I first logged out!

My password consists of 18 characters (which Registration let me have), but then I couldn't log back in once I logged out!

I sent a "Feedback" Ticket with my e-mail address included, but still haven't heard back, or regained control over my account. I couldn't find a "Recover Password" feature, so things are seeming dismal.

Help!!!


EDIT: I forgot to elaborate, the issue is that there is a Character Limit when you go to enter your password (at the Login Screen) that is LESS than it is at Registration, so people are bound to find themselves locked out of their accounts, without the option to recover/change their passwords.
Password Bug!
Posted by Maximillion on April 27th, 2013 at 7:49am
Viewed 341 Times

3 Comments

 
Developer
Adrian Marceau
113,913,695 BP
203 TP | 518 PP
Posted on April 27th, 2013 at 12:27pm Edited on 2013/04/27 at 12:31pm
Posted 2013/04/27 at 12:27pm Edited 2013/04/27 at 12:31pm
#1
I'm so sorry! Luckily it was an easy fix, so I've updated all login-related pages to respect the 18 character limit, but that still really sucks. I wonder how many other people are in the same situation? :S Please let me know if you have any further issues.

Thank you for reporting it and I apologize again for the inconvenience - I hope it didn't ruin your experience too much! :( I'm also going to look through my spam mail to see if I somehow missed your ticket, I'm not sure why it didn't come through...
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Maximillion
0 BP
0 TP | 0 PP
Posted on May 3rd, 2013 at 1:49pm
Posted 2013/05/03 at 1:49pm
#2
Alright. I'm back in, but I guess I'm restarting my Adventure! lol


Thanks!

PS: How do we access our Account Features? (to change Password, E-Mail Address, etc?)
^ Top
 
Developer
Adrian Marceau
113,913,695 BP
203 TP | 518 PP
Posted on May 30th, 2013 at 10:48pm Edited on 2013/05/30 at 10:51pm
Posted 2013/05/30 at 10:48pm Edited 2013/05/30 at 10:51pm
#3
Can't believe I left this question hanging for so long! To change your email, click the "Save Game" option in the menu at the top-right of the page and you can change it, your display name, and your avatar there. In-game you can change your email from the Save menu, but not the avatar yet. Because of the way save files are encoded, you cannot change your email at this point but I will be adding the ability in the future. Sorry about that!
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3 Comments

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